Last updated October 10, 2024

This Privacy Notice for OnTime Plumbers (“we”, “us”, or “our”) explains how and why we might collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at ontimeplumbers.co.uk
• Contact us or engage with us through forms, calls, or messages
• Interact with us for any business, marketing, or service purposes

If you have any questions or concerns about how we handle your information, please contact us at info@ontimeplumbers.co.uk.

SUMMARY OF KEY POINTS

• What personal information do we collect?
  We may collect information such as your name, email address, phone number, and contact preferences when you use or request our services.
• Do we collect sensitive information?
  No. We do not collect sensitive personal data such as health, racial, or religious information.
• Do we collect data from third parties?
  No. We only collect information directly from you.
• How do we process your information?
  We use your information to provide and improve our plumbing services, respond to inquiries, process payments, ensure security, and comply with legal obligations.
• How do we keep your information safe?
  We apply reasonable technical and organisational measures to protect your data, but no online system can be guaranteed 100% secure.
• What are your rights?
  You have the right to access, update, or delete your personal information where applicable by law.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide to us:
We collect information that you voluntarily share when you contact us, book a service, or request a quote. This may include:

• Name and contact details
• Email address and phone number
• Address or service location

Information automatically collected:
When you visit our website, basic technical information (such as your browser type, IP address, and device information) may be automatically collected for analytics and site performance purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to:

• Provide plumbing and emergency services
• Respond to inquiries and customer support requests
• Manage and complete bookings and payments
• Improve service quality and website functionality
• Maintain security and prevent fraud

3. WHAT LEGAL BASES DO WE RELY ON?

We process your information only when we have a valid legal reason to do so, such as:

• Your consent (for example, when you fill out a contact form)
• Fulfilling a contract (when providing a booked service)
• Legal obligation (where data must be kept for tax or record-keeping purposes)
• Legitimate business interests (to maintain and improve our operations)

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We do not sell or rent your personal information.
We may share limited data with:

• Service providers who assist with payments, hosting, or communication
• Legal or regulatory authorities when required by law

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your information only as long as necessary to provide our services and meet legal requirements. Generally, this is up to 2 years, unless the law requires a longer period. After that, your data will be securely deleted or anonymised.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use secure systems and internal procedures to prevent unauthorised access, loss, or misuse of your data. While we strive to protect your information, no method of online transmission is completely secure.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or process data from individuals under 18 years old. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may have rights to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your information
• Withdraw your consent where applicable

To exercise these rights, contact us at info@ontimeplumbers.co.uk.

9. DO-NOT-TRACK FEATURES

Our website does not currently respond to “Do Not Track” signals, as no uniform standard has been established for such requests.

10. UPDATES TO THIS NOTICE

We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. The revised version will include an updated date.

11. CONTACT US

If you have any questions or comments about this Privacy Notice, please contact us at:

On Time Plumbers
Email: info@ontimeplumbers.co.uk
London, United Kingdom