Welcome to OnTimePlumbers
Our Services
What Services We Offer
Let’s Get
The Quality You Expect, The Service You Deserve!
We offer professional services including CCTV pipe inspections, high-pressure power flushing, pipe repair and maintenance, sewage pipe unblocking, and rain gully cleaning to ensure your plumbing and drainage systems remain fully functional and problem-free.
5* Rated
in London
Call Any Time
🚿 Plumbing – Frequently Asked Questions
What is considered a plumbing emergency?
A plumbing emergency involves urgent issues like major leaks, gas smells, or an overflowing toilet — problems that need immediate attention.
How quickly can you respond to an emergency plumbing callout?
On Time Plumbers aims to arrive within 45 minutes. We’re available 24/7 – any time, any day.
Are your plumbers fully qualified and insured?
Yes! Every plumber at On Time Plumbers is fully qualified, insured, and background-checked for your safety and peace of mind.
Can I book a non-emergency plumbing service?
Of course! We also offer scheduled and non-emergency plumbing at fixed rates – no hidden fees, no surprises.
How much do you charge for emergency plumbing callouts?
Our emergency callout fees start from £49, with additional hourly rates depending on the job.
Do you charge a fixed fee or by the hour for emergency plumbing services?
We charge by the hour for emergency services, with the rate based on the specific job and its assessment.
Do you carry out insurance work?
We work closely with building management agencies in London and Greater London for property and insurance work, ensuring a smooth and hassle-free experience.
Are there additional charges for callouts during weekends, nights, or holidays?
No, we do not charge extra for night-time, weekend, or holiday callouts — the price remains the same.
What payment methods do you accept?
We accept BACS, Visa/Credit cards (chip and PIN), online payments, and cash.
Do you provide a free estimate before starting any emergency plumbing work?
Emergency work is generally billed hourly, though for smaller tasks, such as temporarily isolating water, we may be able to provide a free estimate.
Will you provide a breakdown of costs after the job is done?
Yes, you will receive an invoice with a detailed breakdown and an engineer’s report after the job.
Is there a cancellation fee if I no longer need the service?
The Call Out Fee applies as the Cancellation Fee if the Engineer is already on route to your property.